Terms of Service

01 Acceptance of Terms

By registering an account, submitting an order, or using any HighPex service, you agree to these Terms together with our Privacy Policy and Refund Policy, which are incorporated here by reference.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

02 Accounts & Eligibility

• You must be at least 16 years old, or have the consent of a parent or legal guardian, to hold an account.
• The information you provide during registration must be accurate, current, and complete. Accounts using false or unverifiable details may be suspended.
• You are responsible for safeguarding your account credentials and for all activity that occurs under your account.
• Notify us immediately if you suspect unauthorised access to your account.

03 Services & Provisioning

Orders are typically provisioned automatically once payment is confirmed. Some services require manual review and may be activated after verification by our team.

• Service specifications, including storage, bandwidth, and resource limits, are described on the relevant product page at the time of purchase.
• We may modify, improve, or discontinue features of a service, providing reasonable notice where a change is material.
• Where a service requires configuration on your side (such as pointing a domain to our nameservers or IP address), activation is only complete once those steps are done.

04 Billing & Renewals

• All services are billed in advance for the billing cycle selected at checkout.
• Invoices are generated before the due date and are payable by the methods offered in your billing panel.
• Prices are displayed in your selected currency and exclude any taxes or bank charges unless stated otherwise.
• Late payment may result in service suspension. Persistent non-payment may result in termination and data deletion.
• You are responsible for cancelling a service before its renewal date if you do not wish to continue.

05 Acceptable Use

You agree not to use HighPex services to host, transmit, or facilitate any of the following:

• Content that is illegal under applicable law, including material that infringes intellectual property rights.
• Malware, phishing pages, carding tools, credential stuffing tools, or botnet command infrastructure.
• Unsolicited bulk email (spam), or the sending of mail in a manner that damages our IP reputation.
• Denial-of-service attacks, network scanning, or unauthorised access attempts against any system.
• Cryptocurrency mining on shared or unmetered plans without prior written approval.
• Child sexual abuse material, content promoting terrorism, or content inciting violence against any group.

Violations may result in immediate suspension without refund, and where required, referral to law enforcement.

06 Resource Usage

Shared environments depend on fair use. If a site or application consumes resources in a way that degrades performance for other users, we may throttle it, request optimisation, or ask you to move to a larger plan.

Where a plan is advertised as "unlimited" in a given dimension, that refers to the absence of a hard quota under normal website use, not to unrestricted consumption of server capacity.

07 Backups & Data

• We maintain backups for infrastructure recovery purposes. These are a courtesy, not a substitute for your own backups.
• You are solely responsible for keeping independent copies of your data, code, and databases.
• You retain ownership of all content you upload. You grant us only the limited rights needed to host and deliver it.
• Following termination, data may be permanently deleted and cannot be recovered.

08 Uptime & Support

We target high availability across our infrastructure and publish incident information on our status page. Scheduled maintenance is announced in advance where practical; emergency maintenance may occur without notice.

Support is provided through tickets in your billing panel. Support covers our infrastructure and platform. Assistance with third-party application code, custom scripts, or website development is offered on a best-effort basis.

09 Suspension & Termination

We may suspend or terminate a service where:

• An invoice remains unpaid past its grace period.
• These Terms or the Acceptable Use policy are breached.
• Activity on your account threatens the stability, security, or reputation of our network.
• We are required to do so by law or by an upstream provider.

You may cancel a service at any time from your billing panel. Cancellation takes effect at the end of the current billing period unless you request immediate termination.

10 Limitation of Liability

Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, HighPex is not liable for indirect, incidental, or consequential losses, including lost profits, lost revenue, or lost data.

Where liability cannot be excluded, our total aggregate liability is limited to the amount you paid for the affected service during the three months preceding the claim.

11 Changes to Terms

We may update these Terms to reflect changes in our services, operations, or legal obligations. The "last updated" date at the top of this page shows when the current version took effect. Material changes will be communicated by email or through your billing panel.

Continued use of our services after a change takes effect constitutes acceptance of the revised Terms.

12 Contact Us

Questions about these Terms can be raised through a support ticket in your billing panel, which is the fastest way to reach our team and keeps a record attached to your account.